:root {
  --s-bg: #f4f7fb;
  --s-panel: #ffffff;
  --s-ink: #111827;
  --s-muted: #64748b;
  --s-brand: #1d4ed8;
  --s-brand-2: #2563eb;
  --s-border: #dbe3ef;
  --s-side-1: #0f172a;
  --s-side-2: #1e293b;
}

body.safeops-layout {
  background: var(--s-bg);
  color: var(--s-ink);
}

.safeops-portal-selector-hero {
  display: flex;
  justify-content: space-between;
  align-items: stretch;
  gap: 16px;
  margin-bottom: 18px;
  padding: 24px 26px;
  border: 1px solid var(--s-border);
  border-radius: 20px;
  background:
    radial-gradient(circle at top right, rgba(37, 99, 235, 0.16), transparent 32%),
    linear-gradient(135deg, #ffffff, #eef4ff);
}

.safeops-portal-selector-copy {
  max-width: 720px;
}

.safeops-portal-selector-kicker {
  font-size: 11px;
  font-weight: 700;
  letter-spacing: 0.08em;
  text-transform: uppercase;
  color: var(--s-brand);
  margin-bottom: 8px;
}

.safeops-portal-selector-title {
  margin: 0 0 8px;
  font-size: 32px;
  font-weight: 800;
  line-height: 1.1;
  color: #0f172a;
}

.safeops-portal-selector-subtitle {
  margin: 0;
  font-size: 15px;
  line-height: 1.6;
  color: var(--s-muted);
}

.safeops-portal-selector-meta {
  min-width: 180px;
  display: flex;
  align-items: center;
  justify-content: flex-end;
}

.safeops-portal-selector-stat {
  min-width: 160px;
  padding: 18px 20px;
  border-radius: 18px;
  background: #0f172a;
  color: #e2e8f0;
  text-align: center;
}

.safeops-portal-selector-stat-value {
  display: block;
  font-size: 34px;
  line-height: 1;
  font-weight: 800;
  color: #fff;
}

.safeops-portal-selector-stat-label {
  display: block;
  margin-top: 6px;
  font-size: 12px;
  color: #94a3b8;
}

.safeops-portal-selector-group {
  margin-bottom: 18px;
}

.safeops-portal-selector-group-head {
  display: flex;
  align-items: baseline;
  gap: 10px;
  margin-bottom: 12px;
}

.safeops-portal-selector-group-title {
  font-size: 18px;
  font-weight: 800;
  color: #0f172a;
}

.safeops-portal-selector-group-note {
  font-size: 13px;
  color: var(--s-muted);
}

.safeops-portal-card {
  display: flex;
  flex-direction: column;
  justify-content: space-between;
  height: 100%;
  min-height: 220px;
  border: 1px solid var(--s-border);
  border-radius: 18px;
  background: #fff;
  box-shadow: 0 14px 30px rgba(15, 23, 42, 0.06);
  overflow: hidden;
}

.safeops-portal-card.is-control-plane {
  background:
    radial-gradient(circle at top right, rgba(29, 78, 216, 0.12), transparent 30%),
    linear-gradient(135deg, #ffffff, #f5f9ff);
}

.safeops-portal-card-body {
  padding: 22px 22px 12px;
}

.safeops-portal-card-icon {
  width: 42px;
  height: 42px;
  border-radius: 14px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  margin-bottom: 14px;
  background: linear-gradient(135deg, var(--s-brand), var(--s-brand-2));
  color: #fff;
  font-size: 18px;
}

.safeops-portal-card-title {
  font-size: 20px;
  font-weight: 800;
  color: #0f172a;
  margin-bottom: 4px;
}

.safeops-portal-card-host {
  font-size: 12px;
  color: var(--s-muted);
  margin-bottom: 12px;
  word-break: break-word;
}

.safeops-portal-card-copy {
  min-height: 64px;
  font-size: 14px;
  line-height: 1.6;
  color: #334155;
  margin-bottom: 14px;
}

.safeops-portal-card-tags {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
}

.safeops-portal-card-footer {
  padding: 0 22px 22px;
}

@media (max-width: 767px) {
  .safeops-portal-selector-hero {
    flex-direction: column;
    padding: 20px;
  }

  .safeops-portal-selector-title {
    font-size: 26px;
  }

  .safeops-portal-selector-meta {
    justify-content: flex-start;
  }

  .safeops-portal-selector-group-head {
    flex-direction: column;
    gap: 2px;
  }
}

/* Auth pages */
.safeops-auth-page {
  min-height: 100vh;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 20px;
}

.safeops-auth-shell {
  width: 100%;
  max-width: 460px;
}

/* App shell */
.safeops-shell {
  display: flex;
  min-height: 100vh;
}

.safeops-sidebar {
  width: 260px;
  background: linear-gradient(180deg, var(--s-side-1), var(--s-side-2));
  color: #e2e8f0;
  border-right: 1px solid rgba(255, 255, 255, 0.08);
  transition: width 160ms ease, transform 180ms ease;
  overflow-y: auto;
  overflow-x: hidden;
  position: sticky;
  top: 0;
  height: 100vh;
}

.safeops-brand {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 16px;
  color: #fff;
  text-decoration: none;
  border-bottom: 1px solid rgba(255, 255, 255, 0.08);
  position: sticky;
  top: 0;
  z-index: 4;
  background: linear-gradient(180deg, rgba(15, 23, 42, 0.98), rgba(15, 23, 42, 0.94));
  backdrop-filter: blur(6px);
}

.safeops-brand:hover,
.safeops-brand:focus {
  color: #fff;
  text-decoration: none;
}

.safeops-brand-mark {
  width: 32px;
  height: 32px;
  border-radius: 10px;
  background: linear-gradient(160deg, var(--s-brand), var(--s-brand-2));
  display: inline-flex;
  align-items: center;
  justify-content: center;
  font-weight: 700;
}

.safeops-brand-text {
  font-weight: 700;
}

.safeops-brand-logo {
  width: 32px;
  height: 32px;
  border-radius: 8px;
  object-fit: contain;
  background: #fff;
  padding: 2px;
}

.safeops-menu-search {
  display: flex;
  align-items: center;
  gap: 8px;
  margin: 10px 10px 0;
  padding: 10px 12px;
  border-radius: 10px;
  background: rgba(255, 255, 255, 0.08);
  color: #cbd5e1;
  position: sticky;
  top: 65px;
  z-index: 3;
  backdrop-filter: blur(6px);
}

.safeops-menu-search input {
  width: 100%;
  background: transparent;
  border: 0;
  color: #f1f5f9;
  outline: none;
  font-size: 14px;
}

.safeops-menu-search input::placeholder {
  color: #94a3b8;
}

.safeops-menu {
  padding: 12px 8px 18px;
}

.safeops-menu-quick {
  margin: 0 6px 12px;
}

.safeops-menu-quick-actions {
  display: flex;
  gap: 6px;
  margin-bottom: 8px;
}

.safeops-menu-reset-btn {
  flex: 1;
  border: 1px solid rgba(148, 163, 184, 0.18);
  background: rgba(255, 255, 255, 0.05);
  color: #cbd5e1;
  border-radius: 10px;
  padding: 6px 8px;
  font-size: 11px;
  font-weight: 600;
}

.safeops-menu-reset-btn:hover,
.safeops-menu-reset-btn:focus {
  background: rgba(255, 255, 255, 0.1);
  color: #fff;
}

.safeops-menu-pinned-shell,
.safeops-menu-favorites {
  margin: 0 0 8px;
  padding: 10px;
  border-radius: 12px;
  background: rgba(255, 255, 255, 0.06);
  border: 1px solid rgba(148, 163, 184, 0.12);
}

.safeops-menu-pinned-shell.is-empty,
.safeops-menu-favorites.is-empty {
  display: none;
}

.safeops-menu-favorites-title {
  font-size: 11px;
  font-weight: 700;
  letter-spacing: 0.08em;
  text-transform: uppercase;
  color: #94a3b8;
  margin-bottom: 8px;
}

.safeops-menu-favorites-list {
  display: flex;
  flex-direction: column;
  gap: 4px;
}

.safeops-menu-pinned-list {
  display: flex;
  flex-direction: column;
  gap: 4px;
}

.safeops-menu-favorite-link {
  display: flex;
  align-items: center;
  gap: 8px;
  padding: 8px 10px;
  border-radius: 10px;
  color: #e2e8f0;
  text-decoration: none;
}

.safeops-menu-favorite-link.is-pinned-link {
  width: 100%;
  border: 0;
  background: transparent;
  text-align: left;
}

.safeops-menu-favorite-link:hover,
.safeops-menu-favorite-link:focus {
  background: rgba(255, 255, 255, 0.1);
  color: #fff;
  text-decoration: none;
}

.safeops-menu-list {
  list-style: none;
  margin: 0;
  padding: 0;
}

.safeops-menu-list.level-2 {
  padding-left: 18px;
}

.safeops-menu-list.level-3 {
  padding-left: 18px;
}

.safeops-menu-list.level-4,
.safeops-menu-list.level-5,
.safeops-menu-list.level-6 {
  padding-left: 18px;
}

.safeops-menu-list.safeops-submenu {
  margin-top: 4px;
  padding: 6px 6px 6px 14px;
  background: rgba(255, 255, 255, 0.06);
  border: 1px solid rgba(148, 163, 184, 0.16);
  border-radius: 10px;
}

.safeops-menu-list.safeops-submenu .safeops-menu-link {
  color: #dbe4f0;
  font-size: 13px;
}

.safeops-menu-list.safeops-submenu .safeops-menu-link:hover,
.safeops-menu-list.safeops-submenu .safeops-menu-link:focus,
.safeops-menu-list.safeops-submenu .safeops-menu-link.active {
  background: rgba(255, 255, 255, 0.14);
  color: #fff;
}

.safeops-menu-link,
.safeops-menu-group-title {
  display: flex;
  align-items: center;
  gap: 8px;
  color: #e2e8f0;
  text-decoration: none;
  padding: 10px 12px;
  border-radius: 10px;
  min-height: 40px;
  line-height: 1.35;
}

.safeops-menu-link i,
.safeops-menu-group-title i,
.safeops-menu-group ul li a i {
  width: 16px;
  min-width: 16px;
  text-align: center;
  font-size: 14px;
  line-height: 1;
}

.safeops-menu-link:hover,
.safeops-menu-link:focus,
.safeops-menu-link.active,
.safeops-menu-group-title:hover,
.safeops-menu-group-title:focus {
  background: rgba(255, 255, 255, 0.1);
  color: #fff;
  text-decoration: none;
}

.safeops-menu-link.active {
  background: linear-gradient(90deg, rgba(37, 99, 235, 0.34), rgba(37, 99, 235, 0.16));
  box-shadow: inset 3px 0 0 #60a5fa;
}

.safeops-menu-group.active-branch > .safeops-menu-group-title {
  background: rgba(59, 130, 246, 0.14);
  color: #fff;
}

.safeops-menu-group {
  margin-bottom: 6px;
  position: relative;
}

.safeops-menu-group-title {
  width: 100%;
  border: 0;
  background: transparent;
  color: #cbd5e1;
  font-weight: 600;
  justify-content: space-between;
  text-align: left;
  padding-right: 42px;
}

.safeops-menu-pin {
  position: absolute;
  top: 7px;
  right: 8px;
  width: 24px;
  height: 24px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  border: 0;
  border-radius: 8px;
  background: transparent;
  color: #94a3b8;
  z-index: 2;
}

.safeops-menu-pin:hover,
.safeops-menu-pin:focus,
.safeops-menu-pin.is-active {
  color: #f8fafc;
  background: rgba(255, 255, 255, 0.1);
}

.safeops-menu-group.is-pinned > .safeops-menu-group-title {
  box-shadow: inset 2px 0 0 rgba(250, 204, 21, 0.9);
}

.safeops-menu-group > ul {
  margin-top: 0;
  max-height: 0;
  opacity: 0.35;
  overflow: hidden;
  transition: max-height 180ms ease, opacity 140ms ease, margin-top 140ms ease;
}

.safeops-menu-group.is-open > ul {
  margin-top: 6px;
  max-height: 2400px;
  opacity: 1;
}

.safeops-menu-group .safeops-chevron {
  transition: transform 140ms ease;
}

.safeops-menu-group.is-open .safeops-chevron {
  transform: rotate(180deg);
}

.safeops-menu .is-hidden {
  display: none !important;
}

.safeops-menu-link.is-search-hit,
.safeops-menu-group.is-search-match > .safeops-menu-group-title {
  background: rgba(14, 165, 233, 0.16);
  color: #fff;
}

.safeops-menu-link span,
.safeops-menu-group-title span {
  flex: 1;
  min-width: 0;
  white-space: normal;
  word-break: break-word;
}

.safeops-menu-divider {
  height: 1px;
  margin: 8px 8px;
  background: rgba(203, 213, 225, 0.25);
}

.safeops-main {
  flex: 1;
  min-width: 0;
}

.safeops-topbar {
  height: 56px;
  background: #fff;
  border-bottom: 1px solid var(--s-border);
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 0 16px;
}

.safeops-topbar-actions {
  display: flex;
  align-items: center;
  gap: 10px;
}

.safeops-topbar-shortcuts {
  display: flex;
  align-items: center;
  gap: 6px;
  margin-right: 8px;
}

.safeops-topbar-shortcuts.is-empty {
  display: none;
}

.safeops-topbar-shortcut {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 6px 10px;
  border-radius: 999px;
  background: #eef4ff;
  color: #1e3a8a;
  text-decoration: none;
  font-size: 12px;
  font-weight: 600;
}

.safeops-topbar-shortcut:hover,
.safeops-topbar-shortcut:focus {
  background: #dbeafe;
  color: #1e40af;
  text-decoration: none;
}

.safeops-topbar-admin-reply {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 6px 10px;
  border-radius: 999px;
  background: #f8fafc;
  border: 1px solid #cbd5e1;
  font-size: 12px;
  font-weight: 600;
}

.safeops-topbar-admin-reply.has-items {
  background: #fff7ed;
  border-color: #fdba74;
  color: #9a3412;
}

.safeops-topbar-admin-reply-count {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-width: 18px;
  height: 18px;
  padding: 0 6px;
  border-radius: 999px;
  background: #e2e8f0;
  color: #0f172a;
  font-size: 11px;
  font-weight: 700;
}

.safeops-topbar-admin-reply.has-items .safeops-topbar-admin-reply-count {
  background: #f97316;
  color: #fff;
}

.safeops-user-badge {
  display: none;
  align-items: center;
  justify-content: center;
  min-width: 18px;
  height: 18px;
  padding: 0 6px;
  margin-left: 6px;
  border-radius: 999px;
  background: #ef4444;
  color: #fff;
  font-size: 11px;
  font-weight: 700;
}

.safeops-topbar-left {
  display: flex;
  align-items: center;
  gap: 10px;
}

.safeops-sidebar-toggle {
  border: 1px solid #cbd5e1;
  border-radius: 8px;
  background: #fff;
  width: 34px;
  height: 34px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  color: #334155;
}

.safeops-sidebar-toggle:hover,
.safeops-sidebar-toggle:focus {
  background: #f8fafc;
}

.safeops-topbar-title {
  font-weight: 700;
  letter-spacing: 0.01em;
}

.safeops-topbar-subtitle {
  color: var(--s-muted);
  font-size: 12px;
}

.safeops-topbar-page {
  color: #0f172a;
  font-size: 13px;
  font-weight: 700;
  padding: 3px 10px;
  border-radius: 999px;
  background: #eef2ff;
  border: 1px solid #c7d2fe;
  max-width: 42vw;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

/* Checklist UX polish */
.checklist-docs-page .panel-heading .panel-title a {
  text-decoration: none;
}

.checklist-kpi-bar {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  margin: 8px 0 6px;
}

.checklist-kpi-bar .label {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  font-size: 11px;
  padding: 5px 8px;
}

.checklist-legend {
  margin-top: 6px;
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
}

.checklist-actions {
  display: inline-flex;
  flex-wrap: wrap;
  gap: 2px;
}

.checklist-actions .btn {
  min-width: 28px;
}

@media (max-width: 768px) {
  .checklist-docs-page .text-right {
    text-align: left !important;
    margin-top: 10px !important;
  }

  .checklist-docs-page .btn-group {
    margin-bottom: 6px;
  }

  .checklist-docs-page .table td,
  .checklist-docs-page .table th {
    font-size: 12px;
    padding: 6px;
  }
}

.safeops-admin-badge {
  display: inline-flex;
  align-items: center;
  height: 24px;
  padding: 0 10px;
  border-radius: 999px;
  background: #fee2e2;
  color: #991b1b;
  border: 1px solid #fecaca;
  font-size: 11px;
  font-weight: 700;
  letter-spacing: 0.05em;
}

.safeops-topbar-actions {
  display: flex;
  gap: 14px;
}

.safeops-footer {
  border-top: 1px solid var(--s-border);
  color: var(--s-muted);
  font-size: 12px;
  padding: 12px 16px 18px;
  text-align: right;
}

.safeops-footer.auth-footer {
  text-align: center;
  border-top: 0;
  margin-top: 12px;
}

.safeops-topbar-actions a {
  color: #334155;
  text-decoration: none;
}

.safeops-topbar-actions a:hover,
.safeops-topbar-actions a:focus {
  color: #0f172a;
  text-decoration: none;
}

.safeops-content {
  padding: 16px;
}

.safeops-sidebar-overlay {
  display: none;
}

/* Login / OTP templates */
.login-shell {
  display: grid;
  gap: 14px;
  min-height: 100vh;
  padding: 32px 18px 48px;
  place-content: center;
  position: relative;
  background:
    radial-gradient(1200px 520px at 15% 0%, rgba(15, 23, 42, 0.10), transparent 60%),
    radial-gradient(900px 520px at 100% 10%, rgba(37, 99, 235, 0.12), transparent 62%),
    linear-gradient(140deg, #f8fafc 0%, #eef2f7 45%, #f7f9fc 100%);
  overflow: hidden;
}

.login-shell::before {
  content: "";
  position: absolute;
  inset: auto 0 0 0;
  height: 52vh;
  background-image: url("data:image/svg+xml;utf8,\
<svg xmlns='http://www.w3.org/2000/svg' width='1400' height='400' viewBox='0 0 1400 400'>\
<rect width='1400' height='400' fill='none'/>\
<g fill='rgba(15,23,42,0.08)'>\
<rect x='40' y='180' width='120' height='200' rx='6'/>\
<rect x='190' y='120' width='160' height='260' rx='8'/>\
<rect x='380' y='90' width='90' height='290' rx='6'/>\
<rect x='490' y='160' width='140' height='220' rx='8'/>\
<rect x='660' y='70' width='120' height='310' rx='8'/>\
<rect x='820' y='140' width='150' height='240' rx='8'/>\
<rect x='1010' y='110' width='110' height='270' rx='8'/>\
<rect x='1140' y='170' width='170' height='210' rx='8'/>\
</g>\
<g fill='rgba(15,23,42,0.06)'>\
<rect x='70' y='210' width='40' height='20'/>\
<rect x='210' y='160' width='60' height='20'/>\
<rect x='410' y='130' width='35' height='20'/>\
<rect x='520' y='190' width='50' height='20'/>\
<rect x='690' y='110' width='45' height='20'/>\
<rect x='860' y='180' width='60' height='20'/>\
<rect x='1040' y='150' width='40' height='20'/>\
<rect x='1180' y='210' width='60' height='20'/>\
</g>\
</svg>");
  background-repeat: no-repeat;
  background-position: center bottom;
  background-size: 1200px auto;
  pointer-events: none;
}

.login-hero {
  text-align: center;
}

.login-tenant-logo-wrap {
  margin-bottom: 8px;
}

.login-tenant-logo {
  width: 88px;
  height: 88px;
  border-radius: 12px;
  object-fit: contain;
  background: #fff;
  border: 1px solid var(--s-border);
  padding: 6px;
}

.login-badge {
  display: inline-block;
  font-size: 11px;
  font-weight: 700;
  letter-spacing: 0.08em;
  text-transform: uppercase;
  padding: 6px 10px;
  border-radius: 999px;
  color: #1e3a8a;
  background: #dbeafe;
}

.login-title {
  margin: 10px 0 0;
  font-size: 1.6rem;
  font-weight: 700;
}

.login-subtitle {
  margin: 6px 0 0;
  color: var(--s-muted);
}

.login-card {
  background: var(--s-panel);
  border: 1px solid var(--s-border);
  border-radius: 12px;
  padding: 20px;
  box-shadow: 0 16px 36px rgba(15, 23, 42, 0.08);
  position: relative;
}

.login-card-title {
  margin: 0;
  font-size: 1.1rem;
  font-weight: 700;
}

.login-card-text {
  margin: 4px 0 14px;
  color: var(--s-muted);
}

.login-form .form-group label {
  margin-bottom: 6px;
}

.login-form .input-group {
  width: 100%;
}

.login-form .form-control {
  display: block;
  width: 100%;
}

.login-form .input-group-addon {
  min-width: 42px;
  text-align: center;
  background: #f8fafc;
  border-color: #cfd9e6;
  color: #64748b;
}

.provider-list {
  display: grid;
  gap: 10px;
}

.provider-btn {
  display: flex;
  align-items: center;
  justify-content: space-between;
}

.provider-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 10px;
}

.provider-tile {
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  border: 1px solid var(--s-border);
  border-radius: 10px;
  padding: 10px;
  color: #334155;
  text-decoration: none;
}

.provider-tile:hover,
.provider-tile:focus {
  background: #eff6ff;
  border-color: #bfdbfe;
  color: #1d4ed8;
  text-decoration: none;
}

.login-card .btn-block + .btn-block {
  margin-top: 8px;
}

.login-card .text-danger {
  display: block;
  margin-top: 6px;
  font-size: 12px;
}

.auth-deny-panel {
  max-width: 560px;
  margin: 20px auto;
}

.auth-deny-icon {
  width: 54px;
  height: 54px;
  border-radius: 999px;
  margin: 0 auto 10px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  border: 1px solid #fecaca;
  background: #fee2e2;
  color: #991b1b;
  font-size: 22px;
}

.login-shell.tenant-crm .login-badge,
.login-shell.tenant-dev .login-badge {
  color: #7c2d12;
  background: #ffedd5;
}

@media (max-width: 991px) {
  .safeops-sidebar {
    width: 220px;
  }
}

@media (max-width: 767px) {
  .safeops-shell {
    display: block;
  }

  .safeops-sidebar {
    position: fixed;
    top: 0;
    left: 0;
    bottom: 0;
    width: 260px;
    z-index: 1050;
    transform: translateX(-100%);
  }

  body.safeops-sidebar-open .safeops-sidebar {
    transform: translateX(0);
  }

  .safeops-sidebar-overlay {
    position: fixed;
    inset: 0;
    background: rgba(2, 6, 23, 0.45);
    z-index: 1040;
    display: none;
  }

  body.safeops-sidebar-open .safeops-sidebar-overlay {
    display: block;
  }

  .safeops-topbar {
    height: auto;
    padding: 10px 14px;
    gap: 10px;
    flex-direction: row;
    align-items: center;
  }

  .safeops-topbar-subtitle {
    display: none;
  }

  .safeops-topbar-shortcuts {
    display: none !important;
  }

  .provider-grid {
    grid-template-columns: 1fr;
  }
}

/* Desktop collapsed sidebar */
@media (min-width: 768px) {
  body.safeops-sidebar-collapsed .safeops-sidebar {
    width: 72px;
    overflow-x: visible;
  }

  body.safeops-sidebar-collapsed .safeops-brand-text,
  body.safeops-sidebar-collapsed .safeops-menu-search,
  body.safeops-sidebar-collapsed .safeops-menu-quick,
  body.safeops-sidebar-collapsed .safeops-menu-favorites,
  body.safeops-sidebar-collapsed .safeops-menu-link span,
  body.safeops-sidebar-collapsed .safeops-menu-group-title span,
  body.safeops-sidebar-collapsed .safeops-menu-group-title .safeops-chevron {
    display: none !important;
  }

  body.safeops-sidebar-collapsed .safeops-menu-group ul {
    display: none !important;
  }

  body.safeops-sidebar-collapsed .safeops-menu-link,
  body.safeops-sidebar-collapsed .safeops-menu-group-title {
    justify-content: center;
    padding: 10px;
    border-radius: 12px;
    margin: 0 6px;
  }

  body.safeops-sidebar-collapsed .safeops-brand {
    justify-content: center;
    padding: 16px 10px;
  }

  body.safeops-sidebar-collapsed .safeops-brand-mark,
  body.safeops-sidebar-collapsed .safeops-brand-logo {
    margin: 0 auto;
  }

  body.safeops-sidebar-collapsed .safeops-menu-link i,
  body.safeops-sidebar-collapsed .safeops-menu-group-title i {
    width: 20px;
    min-width: 20px;
    font-size: 16px;
  }

  body.safeops-sidebar-collapsed .safeops-menu-group {
    margin-bottom: 8px;
  }

  body.safeops-sidebar-collapsed .safeops-menu-pin {
    top: 4px;
    right: 4px;
    width: 18px;
    height: 18px;
    font-size: 10px;
    border-radius: 6px;
  }

  body.safeops-sidebar-collapsed .safeops-menu-group:hover > ul,
  body.safeops-sidebar-collapsed .safeops-menu-group:focus-within > ul {
    display: block !important;
    position: absolute;
    top: 0;
    left: calc(100% - 2px);
    min-width: 260px;
    max-height: 72vh;
    margin-top: 0;
    padding: 8px;
    overflow: auto;
    opacity: 1;
    background: linear-gradient(180deg, #0f172a, #1e293b);
    border: 1px solid rgba(148, 163, 184, 0.18);
    border-radius: 14px;
    box-shadow: 0 20px 40px rgba(2, 6, 23, 0.35);
    z-index: 1200;
  }

  body.safeops-sidebar-collapsed .safeops-menu-group:hover > .safeops-menu-group-title,
  body.safeops-sidebar-collapsed .safeops-menu-group:focus-within > .safeops-menu-group-title {
    background: rgba(255, 255, 255, 0.12);
    color: #fff;
  }
}

/* FAB ModelView polish (non-invasive) */
.safeops-content .panel,
.safeops-content .card,
.safeops-content .well,
.safeops-content .box {
  background: #fff;
  border: 1px solid var(--s-border);
  border-radius: 12px;
  box-shadow: 0 2px 10px rgba(15, 23, 42, 0.04);
}

.safeops-content .panel-heading,
.safeops-content .card-header {
  background: #f8fafc;
  border-bottom: 1px solid var(--s-border);
  border-top-left-radius: 12px;
  border-top-right-radius: 12px;
  font-weight: 600;
}

.safeops-content .panel-body,
.safeops-content .card-body {
  padding: 14px;
}

.safeops-content .table-responsive {
  border: 1px solid var(--s-border);
  border-radius: 10px;
  background: #fff;
}

.safeops-content table.table {
  margin-bottom: 0;
}

.safeops-content table.table > thead > tr > th {
  background: #f8fafc;
  border-bottom: 1px solid var(--s-border);
  color: #334155;
  font-size: 12px;
  font-weight: 700;
  letter-spacing: 0.02em;
  text-transform: uppercase;
  vertical-align: middle;
}

.safeops-content table.table > tbody > tr > td {
  border-top: 1px solid #edf2f7;
  vertical-align: middle;
}

.safeops-content table.table-hover > tbody > tr:hover > td {
  background: #f8fbff;
}

.safeops-content .btn {
  border-radius: 8px;
}

.safeops-content .label {
  border-radius: 999px;
  font-weight: 600;
  padding: 0.35em 0.65em;
}

.safeops-content .label-default {
  background: #e2e8f0;
  color: #334155;
}

.safeops-content .label-info {
  background: #dbeafe;
  color: #1d4ed8;
}

.safeops-content .label-success {
  background: #dcfce7;
  color: #166534;
}

.safeops-content .label-warning {
  background: #ffedd5;
  color: #9a3412;
}

.safeops-content .label-danger {
  background: #fee2e2;
  color: #991b1b;
}

.safeops-content .alert {
  border-radius: 10px;
}

.safeops-content .btn-primary {
  background: var(--s-brand);
  border-color: var(--s-brand);
}

.safeops-content .btn-primary:hover,
.safeops-content .btn-primary:focus {
  background: #1e40af;
  border-color: #1e40af;
}

.safeops-content .form-control,
.safeops-content .select2-selection--single,
.safeops-content .select2-selection--multiple {
  border-color: #cfd9e6;
  border-radius: 8px;
  min-height: 36px;
}

.safeops-content .form-control:focus {
  border-color: #93c5fd;
  box-shadow: 0 0 0 3px rgba(59, 130, 246, 0.16);
}

.safeops-content .select2-container--bootstrap .select2-selection--single {
  height: 36px;
  line-height: 34px;
}

.safeops-content .nav-tabs {
  border-bottom: 1px solid var(--s-border);
}

.safeops-content .nav-tabs > li > a {
  border: 0;
  border-bottom: 2px solid transparent;
  color: #475569;
  border-radius: 0;
}

.safeops-content .nav-tabs > li.active > a,
.safeops-content .nav-tabs > li.active > a:hover,
.safeops-content .nav-tabs > li.active > a:focus {
  border: 0;
  border-bottom: 2px solid var(--s-brand);
  color: var(--s-brand);
  background: transparent;
}

/* FAB list/search/form refinements */
.safeops-content .well.well-sm {
  border: 1px solid var(--s-border);
  border-radius: 10px;
  background: #f8fafc;
  margin-bottom: 12px;
}

.safeops-content .well.well-sm .btn {
  margin-right: 6px;
}

.safeops-content .pagination {
  margin: 0 8px 0 0;
}

.safeops-content .pagination > li > a,
.safeops-content .pagination > li > span {
  border-color: #cfd9e6;
  color: #334155;
}

.safeops-content .pagination > .active > a,
.safeops-content .pagination > .active > span {
  background: var(--s-brand);
  border-color: var(--s-brand);
}

.safeops-content form.form-search {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 8px;
}

.safeops-content form.form-search .btn-group {
  margin-right: 0;
}

.safeops-content table.filters {
  margin: 8px 0 0;
  border: 1px solid var(--s-border);
  border-radius: 8px;
  overflow: hidden;
}

.safeops-content table.filters > tbody > tr > td,
.safeops-content table.filters > tbody > tr > th {
  vertical-align: middle;
  background: #fff;
}

.safeops-content table.table-bordered > tbody > tr > td.col-lg-2 {
  width: 28%;
  min-width: 180px;
  background: #f8fafc;
  font-weight: 600;
  color: #334155;
}

.safeops-content .help-block {
  color: var(--s-muted);
  margin-bottom: 0;
}

.safeops-content .btn-group-xs > .btn,
.safeops-content .btn-xs {
  border-radius: 7px;
}

.safeops-content .table .action_checkboxes {
  width: 36px;
}

.safeops-content .table .btn-group[style*='display: flex'] {
  gap: 4px;
}

/* Helper portal */
.helper-portal-head {
  margin-bottom: 14px;
}

.helper-portal-head h3 {
  margin: 0 0 4px;
}

.helper-portal-head .form-control {
  max-width: 420px;
}

.helper-group {
  margin-bottom: 14px;
}

.helper-group-title {
  margin-bottom: 8px;
}

.helper-grid {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(260px, 1fr));
  gap: 10px;
}

.helper-card {
  background: #fff;
  border: 1px solid var(--s-border);
  border-radius: 10px;
  padding: 12px;
}

.helper-card-head {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 8px;
  margin-bottom: 8px;
}

.helper-card-head h4 {
  margin: 0;
  font-size: 15px;
}

.helper-card-body {
  color: #334155;
  white-space: pre-line;
}

/* Service portal templates */
.service-page-head {
  margin-bottom: 14px;
}

.service-page-title {
  margin: 0;
  font-size: 22px;
  font-weight: 700;
}

.service-page-subtitle {
  margin-top: 4px;
  color: var(--s-muted);
}

.service-stats-row {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin: 8px 0 14px;
}

.service-chip {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 6px 10px;
  border-radius: 999px;
  border: 1px solid var(--s-border);
  background: #f8fafc;
  font-size: 12px;
  font-weight: 600;
  color: #334155;
}

.service-chip i {
  font-size: 12px;
}

.service-chip.ok {
  background: #ecfdf3;
  border-color: #bbf7d0;
  color: #166534;
}

.service-chip.warn {
  background: #fff7ed;
  border-color: #fed7aa;
  color: #9a3412;
}

.service-chip.danger {
  background: #fef2f2;
  border-color: #fecaca;
  color: #b91c1c;
}

.service-toolbar {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 10px;
}

.service-toolbar-left,
.service-toolbar-right {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  align-items: center;
}

.service-scroll {
  border: 1px solid var(--s-border);
  border-radius: 10px;
  overflow: auto;
  background: #fff;
}

.service-empty {
  border: 1px dashed var(--s-border);
  border-radius: 10px;
  padding: 20px;
  text-align: center;
  color: var(--s-muted);
  background: #f8fafc;
}

.service-message-list {
  max-height: 460px;
  overflow-y: auto;
  padding-right: 4px;
  display: grid;
  gap: 8px;
}

.service-message {
  border: 1px solid var(--s-border);
  border-radius: 10px;
  background: #fff;
  padding: 10px 12px;
}

.service-message-meta {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 8px;
  color: var(--s-muted);
  font-size: 12px;
}

.service-message-text {
  margin-top: 6px;
  white-space: pre-wrap;
}

.service-dropzone {
  margin-top: 6px;
  border: 1px dashed #94a3b8;
  border-radius: 8px;
  padding: 10px 12px;
  text-align: center;
  cursor: pointer;
  background: #f8fafc;
  transition: background 0.15s ease, border-color 0.15s ease;
}

.service-dropzone:hover,
.service-dropzone:focus {
  background: #eff6ff;
  border-color: #60a5fa;
}

.safeops-action-loading {
  opacity: 0.8;
  pointer-events: none;
}

@media (max-width: 767px) {
  .safeops-content {
    padding: 12px;
  }

  .service-page-title {
    font-size: 19px;
  }

  .service-page-subtitle {
    font-size: 12px;
  }

  .service-toolbar {
    flex-direction: column;
    align-items: stretch;
  }

  .service-toolbar-left,
  .service-toolbar-right {
    width: 100%;
    justify-content: flex-start;
  }

  .service-toolbar .input-group {
    width: 100%;
  }

  .service-chip {
    font-size: 11px;
  }

  .safeops-content .well.well-sm {
    display: flex;
    flex-wrap: wrap;
    gap: 6px;
  }

  .safeops-content .well.well-sm .pull-right {
    float: none !important;
    width: 100%;
    margin-top: 4px;
  }

  .safeops-content table.table-bordered > tbody > tr > td.col-lg-2 {
    width: 100%;
    min-width: 0;
    display: block;
    border-bottom: 0;
  }

  .safeops-content table.table-bordered > tbody > tr > td:not(.col-lg-2) {
    display: block;
    border-top: 0;
  }
}

/* Tablet/phone stability for FAB grids and custom calendar */
@media (max-width: 1024px) {
  .safeops-content .panel-body {
    overflow-x: auto;
    -webkit-overflow-scrolling: touch;
  }

  .safeops-content .panel-body .table {
    min-width: 760px;
  }

  .so-week-wrap {
    overflow-x: auto;
    -webkit-overflow-scrolling: touch;
  }

  .so-week-header,
  .so-week-body {
    min-width: 980px;
  }
}

/* Ticket chat messenger-like */
.ticket-chat-shell {
  display: grid;
  grid-template-columns: minmax(0, 1.7fr) minmax(320px, 0.95fr);
  gap: 18px;
}

.ticket-chat-main,
.ticket-chat-side {
  min-width: 0;
}

.ticket-chat-header,
.ticket-thread-card,
.ticket-side-card {
  border: 1px solid #d7e2ee;
  border-radius: 18px;
  background: #ffffff;
}

.ticket-chat-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  padding: 16px 18px;
  background: linear-gradient(135deg, #f8fbff, #eef6ff);
}

.ticket-chat-title {
  margin: 0;
  font-size: 22px;
  font-weight: 700;
  color: #0f172a;
}

.ticket-chat-subtitle {
  margin-top: 4px;
  color: #64748b;
  font-size: 13px;
}

.ticket-chat-chips {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin: 14px 0;
}

.ticket-chat-description {
  margin-bottom: 14px;
  padding: 12px 14px;
  border: 1px solid #d7e2ee;
  border-radius: 14px;
  background: #f8fafc;
  color: #334155;
}

.ticket-thread-card {
  overflow: hidden;
}

.ticket-thread-toolbar {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  align-items: center;
  justify-content: space-between;
  padding: 12px 14px;
  border-bottom: 1px solid #e2e8f0;
  background: #f8fafc;
}

.ticket-thread-toolbar-left,
.ticket-thread-toolbar-right {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  align-items: center;
}

.ticket-thread-dot {
  width: 10px;
  height: 10px;
  border-radius: 999px;
  background: #22c55e;
  box-shadow: 0 0 0 4px rgba(34, 197, 94, 0.15);
}

.ticket-thread-list {
  max-height: 62vh;
  overflow-y: auto;
  padding: 18px 16px;
  background:
    radial-gradient(circle at top right, rgba(37, 99, 235, 0.06), transparent 30%),
    linear-gradient(180deg, #f8fbff 0%, #ffffff 45%);
}

.ticket-bubble-row {
  display: flex;
  margin-bottom: 12px;
}

.ticket-bubble-row.client {
  justify-content: flex-start;
}

.ticket-bubble-row.internal {
  justify-content: flex-end;
}

.ticket-bubble-row.system {
  justify-content: center;
}

.ticket-bubble {
  max-width: min(78%, 760px);
  border-radius: 18px;
  padding: 12px 14px;
  box-shadow: 0 8px 22px rgba(15, 23, 42, 0.06);
  border: 1px solid #dbe4ee;
}

.ticket-bubble-row.client .ticket-bubble {
  background: #ffffff;
}

.ticket-bubble-row.internal .ticket-bubble {
  background: linear-gradient(135deg, #1d4ed8, #2563eb);
  border-color: #1d4ed8;
  color: #ffffff;
}

.ticket-bubble-row.system .ticket-bubble {
  max-width: 70%;
  background: #f8fafc;
  border-style: dashed;
  text-align: center;
}

.ticket-bubble-meta {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 8px;
  font-size: 12px;
  color: #64748b;
}

.ticket-bubble-row.internal .ticket-bubble-meta {
  color: rgba(255, 255, 255, 0.82);
}

.ticket-bubble-text {
  margin-top: 6px;
  white-space: pre-wrap;
  word-break: break-word;
}

.ticket-bubble-files,
.ticket-client-bubble-files {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  margin-top: 8px;
}

.ticket-composer,
.ticket-client-composer {
  padding: 14px;
  border-top: 1px solid #e2e8f0;
  background: #ffffff;
}

.ticket-composer-top textarea,
.ticket-client-composer textarea {
  resize: vertical;
  min-height: 88px;
  border-radius: 14px;
}

.ticket-composer-bottom,
.ticket-client-composer-bottom {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  align-items: center;
  justify-content: space-between;
  margin-top: 10px;
}

.ticket-composer-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  align-items: center;
}

.ticket-file-button {
  position: relative;
  display: inline-flex;
  align-items: center;
  gap: 6px;
  margin: 0;
  padding: 8px 12px;
  border: 1px solid #cbd5e1;
  border-radius: 999px;
  background: #f8fafc;
  color: #334155;
  font-weight: 600;
  cursor: pointer;
}

.ticket-file-button input[type="file"] {
  position: absolute;
  inset: 0;
  opacity: 0;
  cursor: pointer;
}

.ticket-internal-toggle {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  margin: 0;
  color: #475569;
  font-size: 13px;
  font-weight: 600;
}

.ticket-drop-target {
  padding: 8px 12px;
  border: 1px dashed #94a3b8;
  border-radius: 999px;
  background: #f8fafc;
  color: #64748b;
  font-size: 12px;
  font-weight: 600;
  text-align: center;
}

.ticket-drop-target.is-over {
  border-color: #2563eb;
  background: #eff6ff;
  color: #1d4ed8;
}

.ticket-file-list {
  font-size: 12px;
  color: #64748b;
}

.ticket-side-card {
  margin-bottom: 16px;
  overflow: hidden;
}

.ticket-side-card-head {
  padding: 12px 14px;
  border-bottom: 1px solid #e2e8f0;
  background: #f8fafc;
}

.ticket-side-card-body {
  padding: 14px;
}

.ticket-side-form + .ticket-side-form,
.ticket-side-form + .ticket-side-block,
.ticket-side-block + .ticket-side-block {
  margin-top: 12px;
}

.ticket-side-block {
  padding-top: 12px;
  border-top: 1px solid #e2e8f0;
}

.ticket-side-block-title {
  margin-bottom: 8px;
  font-size: 12px;
  font-weight: 700;
  text-transform: uppercase;
  color: #64748b;
  letter-spacing: 0.04em;
}

.ticket-side-log {
  margin-bottom: 6px;
  font-size: 12px;
  line-height: 1.45;
  color: #475569;
}

.ticket-side-appt + .ticket-side-appt {
  margin-top: 12px;
  padding-top: 12px;
  border-top: 1px solid #e2e8f0;
}

.ticket-side-appt-title {
  font-weight: 700;
  color: #0f172a;
}

.ticket-recent-list {
  display: grid;
  gap: 8px;
}

.ticket-recent-item {
  display: flex;
  gap: 10px;
  align-items: center;
  justify-content: space-between;
  padding: 10px 12px;
  border: 1px solid #e2e8f0;
  border-radius: 12px;
  background: #fff;
  text-decoration: none;
}

.ticket-recent-item:hover,
.ticket-recent-item:focus {
  text-decoration: none;
  background: #f8fafc;
}

.ticket-recent-item.is-active {
  border-color: #93c5fd;
  background: #eff6ff;
}

.ticket-recent-item.is-favorite {
  border-color: #fcd34d;
  box-shadow: inset 0 0 0 1px rgba(245, 158, 11, 0.18);
}

.ticket-recent-main {
  min-width: 0;
  flex: 1;
}

.ticket-recent-title {
  font-size: 13px;
  font-weight: 700;
  color: #0f172a;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.ticket-recent-meta {
  margin-top: 2px;
  font-size: 11px;
  color: #64748b;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.ticket-recent-preview {
  margin-top: 4px;
  font-size: 12px;
  color: #475569;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.ticket-recent-preview.kind-client {
  color: #0f766e;
}

.ticket-recent-preview.kind-internal {
  color: #1d4ed8;
}

.ticket-recent-preview.kind-system {
  color: #7c3aed;
  font-style: italic;
}

.ticket-recent-preview.kind-empty {
  color: #94a3b8;
}

.ticket-fav-btn {
  flex: 0 0 auto;
  width: 28px;
  height: 28px;
  border: 0;
  border-radius: 999px;
  background: #f8fafc;
  color: #94a3b8;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  padding: 0;
}

.ticket-fav-btn:hover,
.ticket-fav-btn:focus {
  background: #fef3c7;
  color: #d97706;
}

.ticket-recent-item.is-favorite .ticket-fav-btn {
  color: #d97706;
  background: #fef3c7;
}

.ticket-mini-bars {
  display: flex;
  align-items: flex-end;
  gap: 6px;
  height: 96px;
}

.ticket-mini-bar-col {
  flex: 1;
  min-width: 0;
  text-align: center;
}

.ticket-mini-bar {
  margin: 0 auto;
  width: 100%;
  max-width: 28px;
  border-radius: 10px 10px 0 0;
  background: linear-gradient(180deg, #60a5fa, #2563eb);
}

.ticket-mini-bar-label,
.ticket-mini-bar-count {
  font-size: 11px;
}

.ticket-mini-bar-label {
  color: #64748b;
  margin-top: 4px;
}

.ticket-mini-bar-count {
  font-weight: 700;
  color: #0f172a;
}

.ticket-new-divider {
  display: flex;
  align-items: center;
  gap: 10px;
  margin: 8px 0 14px;
  color: #1d4ed8;
  font-size: 12px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.04em;
}

.ticket-new-divider::before,
.ticket-new-divider::after {
  content: "";
  flex: 1;
  height: 1px;
  background: linear-gradient(90deg, transparent, #93c5fd, transparent);
}

/* Public ticket client */
.ticket-client-shell {
  min-height: 100vh;
  padding: 24px;
  background:
    radial-gradient(circle at top right, rgba(29, 78, 216, 0.12), transparent 30%),
    linear-gradient(180deg, #f4f7fb 0%, #eef4fb 100%);
}

.ticket-client-card {
  max-width: 960px;
  margin: 0 auto;
  border: 1px solid #d7e2ee;
  border-radius: 20px;
  overflow: hidden;
  background: #ffffff;
  box-shadow: 0 22px 60px rgba(15, 23, 42, 0.08);
}

.ticket-client-header {
  padding: 18px 22px;
  background: linear-gradient(135deg, #0f5b8d, #1d4ed8);
  color: #ffffff;
}

.ticket-client-header-top,
.ticket-client-meta {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  align-items: center;
  justify-content: space-between;
}

.ticket-client-brand {
  font-size: 22px;
  font-weight: 700;
}

.ticket-client-badges {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.ticket-client-header-sub {
  margin-top: 6px;
  opacity: 0.9;
}

.ticket-client-body {
  padding: 22px;
}

.ticket-client-title {
  font-size: 24px;
  font-weight: 700;
  color: #0f172a;
}

.ticket-client-subtitle,
.ticket-client-subline {
  color: #64748b;
}

.ticket-client-description {
  margin: 14px 0 18px;
  padding: 14px;
  border: 1px solid #dbe3ef;
  border-radius: 14px;
  background: #f8fafc;
  color: #334155;
}

.ticket-client-panel {
  margin-bottom: 16px;
  border: 1px solid #dbe3ef;
  border-radius: 16px;
  overflow: hidden;
}

.ticket-client-panel-head {
  padding: 12px 14px;
  background: #f8fafc;
  border-bottom: 1px solid #dbe3ef;
}

.ticket-client-panel-body,
.ticket-client-thread {
  padding: 14px;
}

.ticket-client-appt + .ticket-client-appt {
  margin-top: 10px;
  padding-top: 10px;
  border-top: 1px solid #e2e8f0;
}

.ticket-client-appt-title {
  font-weight: 700;
  color: #0f172a;
}

.ticket-client-thread {
  max-height: 52vh;
  overflow-y: auto;
  background:
    radial-gradient(circle at top right, rgba(37, 99, 235, 0.05), transparent 30%),
    linear-gradient(180deg, #f8fbff 0%, #ffffff 45%);
}

.ticket-client-bubble-row {
  display: flex;
  margin-bottom: 12px;
}

.ticket-client-bubble-row.client {
  justify-content: flex-end;
}

.ticket-client-bubble-row.internal {
  justify-content: flex-start;
}

.ticket-client-bubble {
  max-width: min(82%, 760px);
  padding: 12px 14px;
  border-radius: 18px;
  border: 1px solid #dbe4ee;
  box-shadow: 0 8px 20px rgba(15, 23, 42, 0.05);
}

.ticket-client-bubble-row.client .ticket-client-bubble {
  background: linear-gradient(135deg, #1d4ed8, #2563eb);
  border-color: #1d4ed8;
  color: #ffffff;
}

.ticket-client-bubble-row.internal .ticket-client-bubble {
  background: #ffffff;
}

.ticket-client-bubble-meta {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  align-items: center;
  font-size: 12px;
  color: #64748b;
}

.ticket-client-bubble-row.client .ticket-client-bubble-meta {
  color: rgba(255, 255, 255, 0.82);
}

.ticket-client-bubble-text {
  margin-top: 6px;
  white-space: pre-wrap;
  word-break: break-word;
}

@media (max-width: 1199px) {
  .ticket-chat-shell {
    grid-template-columns: 1fr;
  }

  .ticket-thread-list {
    max-height: 48vh;
  }
}

@media (max-width: 767px) {
  .ticket-chat-header,
  .ticket-thread-toolbar,
  .ticket-composer-bottom,
  .ticket-client-header-top,
  .ticket-client-meta,
  .ticket-client-composer-bottom {
    flex-direction: column;
    align-items: stretch;
  }

  .ticket-chat-title,
  .ticket-client-title {
    font-size: 19px;
  }

  .ticket-thread-toolbar-right,
  .ticket-composer-actions,
  .ticket-client-badges {
    width: 100%;
  }

  .ticket-thread-toolbar-right .btn,
  .ticket-client-composer-bottom .btn {
    width: 100%;
  }

  .ticket-bubble,
  .ticket-client-bubble {
    max-width: 92%;
  }

  .ticket-client-shell {
    padding: 12px;
  }

  .ticket-client-body {
    padding: 14px;
  }
}